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Customer Service Work From Home Jobs
Question by Christy Will: is there any work at home jobs like customer service?
i want to work at home , anyone no of like customer service work at home jobs ? or just any work at home jobs
Best answer:
Answer by survey_queenbee222
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What do you think? Answer below!
PriceRitePhoto
Image by Thomas Hawk
"I will make sure you will never be able to place an order on the internet again." "I’m an attorney, I will sue you." "I will call the CEO of your company and play him the tape of this phone call." "I’m going to call your local police and have two officers come over and arrest you." "You’d better get this through your thick skull." "You have no idea who you are dealing with."
These are all direct threats that I received today from an individual who identified himself as Steve Phillips, the manager of PriceRitePhoto in Brooklyn, New York when I called to inquire about my order with them. My crime? Telling him that I planned to write an article about my unfortunate experience with his company regarding the camera order I had placed with him yesterday.
How are these people able to stay in business?
I suppose I should have been duly warned based on PC World’s Camera Confidential expose written a few years back about unscrupulous camera operators operating out of New York, but I have never been so utterly offended by a retailer in my life. I guess in some ways this is my own fault, or as Steve Phillips reminded me, you’re a "professional photographer you should know better than to buy things on the internet this way."
I have been keeping track of The new Canon EOS 5D for a while. As those of you who visit this site regularly know, photography is a passionate hobby of mine. I’ve told myself that I’d pick up a 5D as soon as the price dropped below ,000. I’ve been regularly checking both Yahoo! Shopping and PriceGrabber for a while waiting for one to drop. Well yesterday for the first time I saw that the 5D was for sale for ,899 at PriceRitePhoto. I placed an order online and this is where my trouble began. The order went through and was confirmed and is shown below.
The first thing that happened was I received a call from an individual who identified himself as Joseph telling me that there was a "problem" with my order. He said he needed to "verify" the security code on my American Express. Although I had given that security code in the order I gave him this code again. He then tried to explain to me that I was going to need some accessories with this camera. For starters I was going to need a new memory card. When I told him that I already had a memory card he became somewhat insistent that mine was not good enough. After I wouldn’t buy his memory card he said I’d need new batteries for the camera. Again I told him that I already had two batteries at home and would not be needing to purchase these from him. He then thanked me for my time confirmed my order verbally, said that it would be shipping out in the next few days and hung up.
So today I checked on my order online again and saw that it had not been routed to shipping and called the company back again. Four times I was put on hold for a substantial amount of time and had to hang up and call the company again. Finally I was able to connect with an individual who said his name was Steve Phillips. Steve Phillips abruptly told me that the camera was out of stock. When I protested and told him that it was confirmed online yesterday and verbally by his sales rep he refused to budge. When I told him that even right now as we speak the camera was still showing online at that price on his website,(see below with today’s date) he still insisted that he did not have the camera.
At this point I thanked him and informed him that I would be writing an article about my experience with his company. It was at this point that he went ballistic. He first told me that if I did this that he would not cancel my order but just never fill it. If I cancelled it he said he’d charge me a 15% restocking fee. When I told him that that would be unethical he went nuts. He accused me of trying to "extort" him and said that he was going to have two local police officers come over and arrest me. He then went on to say that as a "professional photographer" I should have known better than to try and buy a camera this way and that he was an attorney and would sue me if I wrote an article about my experience.
He told me that I had no idea who I was dealing with and that as he had my work contact info that he was going to call both my immediate supervisor and the CEO of my company and tell them that I was trying to extort him.
"I will take this very personally," he said. He claimed to have recorded our phone call and said that he would make sure that I would "never be able to order anything on the internet again."
Of course these threats only served to agitate me more. After about 20 minutes of this abuse I told him that I had to go and he refused to get off the line. He said that if I hung up that he would just charge me for the whole camera and never ship it. I hung up and he called me back. I left for my meeting and he called back asking to speak with my boss.
This is by far the most abusive situation I have ever encountered with any retailer on the internet.
One of the things that troubles me the most about this situation is that I found this retailer through Yahoo! shopping and they were perceived to have positive feedback. Is the feedback mechanism for Yahoo! Shopping broken? How could this horrible retailer have a four star rating with 858 ratings. I’m convinced that there is a possibility that many of the "reviews" for this company could be fake. I should though have sorted through the reviews to the worst to see that many others had fallen prey to similar fraud by this company.
How is this company still allowed to offer their products through Yahoo! Shopping?
PriceRitePhoto may also be doing business as C&A Marketing and TheCameraMall.com
Below are some examples from other users:
"very bad place for shoppping. Ordered a TV a week ago. when checking out, the shipping price was higher than displayed by Yahoo. That is ok. Called customer service 2 days later to make sure the order was ok. The guy from customer service tried to sell other things to me, and promised the item will come in 2 days. After 3 days, called again, I was told they over sold the item, and my order was cancelled. what a joke! Don’t buy thing from this merchant!!!"
"In all the years I’ve done business with online stores(and I’ve done plenty), this is by far the ABSOLUTE WORST company I’ve conducted business with yet. They’re customer service is almost completely inaccessible despite their 24/7 365 claim, they don’t deliver on anything they say they will, they’re rude and pushy, and any information that IS sent back is usually filled with vague half-answers that do nothing to solve any problems. This is just an awful business experience. Case in point: They claim to be open on Sundays over the phone from 10AM to 4PM EDT. Well, what they really mean is that the sales department is open, but customer service(who will place you on hold forever during the week) is closed, as is billing. STAY AWAY FROM THIS COMPANY. And warn your friends. …"
"I gave this store an overall rating of 1. That is because Yahoo does not allow me to rate it any lower. I cannot stress enough how poor the customer service from the wretched excuse of a store. First off, they stress ‘we ship in less than 24 hours’. That is a blatant lie. An hour after placing the order, I received a call to confirm that I had indeed purchased a camera, and that the delivery address was correct. So far, so good. I returned the call, and informed them that yes I had indeed purchased a camera, and yes, the information was correct. The next day, I received another phone call to confirm the shipping address, and did I also want to purchase an extended warranty? Yes, the address is correct, and no, I don’t want your warranty. They assured me my camera would be shipped that day. Three days later, I again received a phone call to confirm the shipping address, which had now been done 3 times, and did I want to purchase the extended warranty? Yes, the information is correct, no I don’t want your stupid warranty, I was assured the camera would be shipped that day. It is, in my opinion unconscionable to delay shipping an order for over a week, just so a company can try a high pressure sales job, on a warranty a customer has already told them, repeatedly, that they don’t want. It has now been ten days since the date of purchase, and still no camera. My experience with this store is one I will never repeat, nor would I wish it upon my worst enemy!!"
and yet another review I found on the company:
"I placed an order with TheCameraMall.com (aka PriceRitePhoto aka C&A
Marketing) on June 9, 2005 for a Sony DSR-PD170 camcorder. At the time
the price advertised on-line was very low, which should have raised a
warning flag, but a call to the company confirmed the item was in stock
ready to be shipped, that it was a US model, the user’s manual was in
English, and the salesman (Joseph) seemed helpful. There was some
pressure to add unwanted items like a tripod, extra battery, etc, but they
were declined. An offer to add insurance was offered, and initially I
declined but then agreed after being told that otherwise if the product
arrived and was non-functional I would be taking full risk. Before the
product could be shipped I was asked to sign and fax a form, appended
below, that indicated that if I wrote any negative feedback I would agree
to have my credit card charged 0, and that I also agreed to waive my
right to chargeback to the credit card company, and that product could not
be returned for any reason. I signed and returned this form with the
understanding that the company would send the item I ordered. However
after a week there was no indication of a product even having been
shipped, and the customer service contact indicated that only the
salesperson could give me order status, so after several tried I reached
Joseph again, and now he indicated that he couldn’t ship the product
unless I faxed him a copy of my credit-card!!! This I refused to do, and
have never, ever had to do for a transaction. I sent email to the company
requesting cancelation of the order, and received yet another email asked
me to sign and fax back a form indicating that I would not post negative
feedback and if I did I was authorizing my credit card to be charged
0. I refused to sign this.
I did post feedback to
the feedback links provided by the customer describing the details of the
transaction, including the forms I had been sent.
The day after posting the feedback describing my attempt to buy the video
camera from PriceRitePhoto/CameraMall, I received a call from a "John
Hancock", claiming to be the owner of the camera companies, and demanding
that I remove the feedback I posted. He said that he would charge my
credit card for the amount of the camera and and additional 0 for each
posting. He also said that he was shipping a Malaysian version of the
camera, without a lens, to me, and that he would make money on the deal,
and I couldn’t stop the shipment, or dispute the charge. My credit card
company confirmed that a pending charge had been placed by PriceRite, but
the charge was not yet posted, and once it was posted, I could dispute.
The next day, July 6, I received several calls from "John Hancock",
demanding again that I remove the feedback I had posted, and when I agreed
that I would remove anything that he felt was not accurate, but if he
could not indicate any inaccuracy, then the feedback would remain. He
screamed and swore at me over the phone, and said that he would post my
credit card number on the internet if I didn’t comply.
On July 8 a charge was posted to my credit card for 39.99 and a second
charge was posted for 0.00. I called my credit card company and
initiated the dispute process. The security department of BankOne Credit
strongly suggested that I cancel my credit card, and complete an internet
fraud report.
Description of how you were defrauded:
My credit card has been charged 38.99 for an cancelled order.
I’ve been threatened with additional multiple charges against my
credit card unless I change feedback posted to the Internet, and I’ve
been threatened with having my credit card number posted to the
Internet. I’ve had to cancel my credit card on the advice of my
credit card provider."
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Video Rating: 0 / 5
1800FLOWERS is hiring in certain states. Go to their site, scroll to the bottm and click on the employment link.
Also you might try going to WAHM.com. They have a page full of home based job listings.
Hope these job websites can help you.
http://www.usejob.com
http://hotjobs.yahoo.com
http://www.craigslist.org
you can become an agent for liveops.com and also go to http://cafesmoov.tripod.com. and get ideas on how to make money as well, you can access info on data entry jobs. hope this nfo helps. good luck.
If you are looking for a real work at home job I have the perfect one for you, this is a company that has been in business for over 13 years and is registered with the BBB, we are a discount health insurance agency and what we do is assist in getting family’s health care,it is easy and simple you will be set up with your own e-mail and website and you get the new clients to come to your website and ask for more information all you do is set up a time with them to call them back and get them enrolled!!!! You do need to make some effort in getting new clients to the website but that is the easy part, the company will mail you ou post cards and many other easy tools for you to use!! Sounds to good to be true well it is I have been doing this now for a year a my income is residual at about 32K a year working for about 4 hours a day, I could not be happier! Please take time in going to my website and setting up a time for me to call you with more information!!!! If you get started before the 1rst of Dec it’s only 1$ to enroll you won’t find that any where else!!!
Sincerely Jodi!!
Ameriplan Rep!
http://www.myhomebusinesspays.com/40453871
I don’t know how many of you had heard about this e-book named “Honest Riches”, it is written by an 24 years old single mom named Holly Mann. Recently I got one myself and I was indeed surprised when I went through the content in this e-book, it is amazing! It teaches sooo many things about making money on internet which are very practical and applicable!
Previously I had some very bad experience on works online and It gave me a thought that earning money from inernet is not possible for everyone, and if you want to earn a lot, you must invest a lot. But I was totally wrong! The author of “Honest Riches” simply proves that working at home, earning money from internet is possible for a down earth person like me! In “Honest Riches” it even shows that there r ways you could earn money without spending start-up cost.
Before I had spent bucks on several so-called e-books which claimed to be helpful but I was very frustrated and regret for that buy because I was left by a bigger question of “how-to”. These intellegent ppl don’t really provide you step-by-step instructions and it seems that they expect you to comprehenz it all in once. I felt like these people don’t care about my hard-earned money, but Holly Mann is a different person from those who present their e-books in flasy way and marked up their junks by a double, or even triple price, with more than half of the content is filler, unvaluable!
Don’t be so tempted to those well-packaged, high price e-books as I used to. You’ll be very disappointed. It is true that many of them are SCAMS!
If there is only one e-book you could afford and there’s only one to choose among all those on the web, in my opinions, “Honest Riches” is really that one worth for your look.
I’m not a creative person but now I’m able to work on to earn more at home by implementing what is written in this e-book.
This is my personal experience I’d liked to share to you honestly, wish you all the best in whatever you are doing in terms of money making online.
Life has never been an easy thing, but only when you find it a right way. 🙂
Sounds like you ought to be the one calling the police. Good luck with this…
Wow, sorry about your experience but at least it made for a very interesting story. I hope it ends well for you.
Do you need me to start a thread?
I’m there for you buddy.
jesus christ. I’ve almost done the same thing Thomas! and literally with my credit card info in the sytem I decided to see if I could find info on the company (not this one) and found the same kind of complaints… and backed off… thanks for posting this!
An attorney moonlighting as an online retailer… ha ha ha.
thanks for posting this. it’s clear the guy doesn’t know who he’s dealing with. you shall prevail. sorry you have to waste time and energy on this situation.
I’m sure you’re already there – but you should transcribe your experiences and send them to Amex asking them to prevent any charges to your card from this outfit (and for anyone else’s, too.)
Sorry to hear about your experience Thomas. I almost ran into the same experience had I not Googled the online retailer where I was going to make my purchase I probably would have been preyed upon much like what happened to you. From what I read online this type of sales tactic is fairly common with camera/photographic equipment stores in the NY area. (I’ll post links to the articles later) I also read that the camera they ship to you (should they decide to ship it) could be grey market, with a Canadian warranty. Which you may have problem getting it serviced in the US. IMHO, call your credit card company, tell them your story and cancel payment to this phony company. Thanks for posting this BTW.
holy crap!
I have a tip: before ever buying anything I always go to google and type "company name+scam"
check this out:
http://www.google.com/search?hl=en&q=priceritephoto+scam&...
Notice how extensive the complaints are. Anytime I see widespread reporting on this scale in various forums and consumer websites I bail.
You’ll see that it’s very effective. Either sites have a deluge of complaints or none at all. Very rarely is there a middle ground, and I have found this to work for all my purchases.
And always, always bitch about these guys at places like ripoffreport.com, the FTC and any other forum so that other people can google them up.
Thomas, one site that is super-helpful is resellerratings.com.
Check it out…
Fortunatelly these type of companies only tactics are threats. If they scare you they will win. Otherwise you always call your credit card company and dispute the charge. You do not even need to cancel the order. Good Luck!
Classic bait and switch.
This is actually somewhat common behavior with cut rate photography stores. With hot new gear, I’ve long since learned that a "too good to be true" price is often just that. I have not heard of anything THIS bad before, but I’m sure your CC company will deal with this jackass properly.
Here are more PriceRite horror stories from ResellerRatings.com…
http://www.resellerratings.com/seller8613.html
PS. He certainly f**ked with the wrong guy this time. You’re gonna’ podcast/blog/etc. about this, right?
Thanks all. I am planning on podcasting this and have already blogged it at FlickrNation.com and Thomas Hawk’s Digital Connection. I also filed a complaint against the company with the New York Attorney General’s office as well as provided feedback on the company on many of the online shopping forums.
I do think that this company is seeding their Yahoo! shopping rating though. I definitely should KNOW better. I just saw the high star ranking and large number of reviews and figured they were ok. If you read deeper into the ratings obviously these people have scammed a lot of people.
I think he called my boss but I was out. I’ll talk to him about it tomorrow — but my boss is actually a photographer himself and will understand the situation.
They will not win on this one. It is unfortunate that companies like this can continue to operate and abuse people.
I expect that this will continue tomorrow with them. I do plan on taping future calls with them and will report more as things proceed.
Things like this do throw the ratings that Yahoo! assigns to their vendors completely out the window for me. Aqui is right. Doing your own research is really the only way to protect yourself.
What a horrid situation, but I’m so glad you were able to share this as a warning for the rest of us. I sincerely hope things will work out for you and that you won’t be *further* scammed by these bastards.
Thanks to everyone that posted informative links, totally appreciated!
Good for you posting this here.
I just wanted to add: When I first came across this and started reading your post ("I will make sure you will never be able to place an order on the internet again…") I thought it was your wife who was pissed off about your new camera purchase.
🙂
This is sickening. Reminds me of a similar situation I had years ago with a company called "Crazy Eddie’s" somewhere in NY. Even smart people make bad decisions. I also bought a bed online from dirtcheapmattress.com and what a fiasco that was. Never again!
The poor service is one thing.. The "calling the boss" episode just has no reasonable place in any of this. It is basically psychotic behaviour ?! This guy might very well actually be dangerous ?
good luck resolving this
Incredible, I wish you good luck, you will win, you HAVE to win!!
Thanks for posting this unbelievable story. As I am new in here, I do not know about the technical and the “issues at law” things, but wouldn’t it be good to open up even in here at flickr something like a “black list”, so everybody can look at it, and then decide what to buy (or better NOT to buy) from which company?
I guess this is becoming (it is already) too an international problem, and will even grow up much more. If it happened the same to someone, buying from outside the States, they would have had much less possibilities. I know from some people here in Switzerland, buying in the US, and not always only because of the price differences, sometimes it is just not possible to get what you want here (shortness of supplies), and you don’t want to wait another half year to get the piece of your dreams.
Wish you all the best!!
(Hope my Dictionary translated a kind of readable English)
Thanks to everyone who has given this story a read. It has moved up the charts over at Digg and is receiving significant attention this morning. I truly hope that there is a way to show these people that they can’t be abusive and use these kinds of sales techniques. I’m sure I will probably hear from them today and will have more to report back later. Hopefully they call and apologize.
It is a shame that they have probably done this (well in fact documented in other testimonials on the internet as have done this) to many other people and got away with it.
I’m certainly guilty of being a bad consumer and not doing my homework and I really should know much better than this but I’m still pleased that this story is getting an amount of attention that will hopefully make this people think twice the next time they try to abuse their customers.
I’m also going to try and bring this story to Yahoo!’s attention and hopefully they will see fit to drop them at least from Yahoo! Shopping.
Thanks again.
thanks for sharing this story Thomas. With no ‘entity’ currently setup to enforce internet sales rules and regulations, all we have is each other. I actually prefer it this way (no taxes in most cases). I know there are sites dedicated to reviews of online retailers, but it seems this is going to become increasingly important as internet sales grow and grow.
It’s just too easy for these scam artists to set up shop and hide behind their firewalls. We have to police them ourselves and do exactly what you are doing in the event that you fall prey. Thanks again.
I’m sure your blog is getting slammed… 2610 diggs (one from me of course) as of 1 minute ago.
I hope you get this sorted out. One thing is for sure, there won’t be many flickrers buying from them anytime soon, if ever.
thanks for passing this on. As someone who works in the customer service industry (not camera related) and interacts with clients over the internet, I do hear the bad stuff. and orders get lost, delayed, etc. But this is insane. I will be blogging about this as well and linking to this post and your blog. "buyer beware" is one thing. But Steve Phillips takes that to a whole new level and casts doubt on the whole online shopping experience. Research and then research again. I hope it turns out good for you and not so good for the scammer.
Your story made it onto Gizmodo
Wow, that’s so contrary to what I would expect from someone in Brooklyn! OH wait…
Happened to me too, I think it was http://www.accessoriesland.com. I ordered a Canon Powershot SD300, waited over a week, and it never came. I looked around online for feedback about this website, and people had the same horror stories as you. So I totally freaked out. I called their "Customer Service" line, they tried to say the camera didn’t come with a battery or a memory card, and tried to sell me other accessories, but since I wouldn’t buy any, the camera wasn’t in stock. I got out rather unscathed, though they had my credit card info, so I had to cancel that card and get a new one.
Boing Boing just picked up your story.
Good Luck, keep us posted.
Bully for you Thomas Hawk!
I hope you stick it to them! The best damage you can do is reveal all the aliases they operate under (and the company’s true name if you can find it). They keep the scam running by constantly changing their name and by operating under multiple aliases at once.
I think you’re right about the company pumping up its own rating at Yahoo shopping. I’ve seen blatant examples of other companies doing this at other rating sites (often the shill reviews are too similar with only minor wording differences or go over the top with their praise). Therefore, I usually consider 4 of 5 stars a bad rating, or at least worth careful scrutiny.
And now its on slashdot! Woo! Way to go!
http://www.slashdot.org – just in case you dont know…
Baz
Blogger is easily handling this extra bandwidth.
Why don’t we simply make a thread in the Canon DSLR group on reseller experiences. I trust the folks who post there and people can check to see what kinds of experiences people have with various dealers.
No one ever got fired or made a mistake buying from B and H or J and R or even Amazon and generally, B and H has close to if not the best pricing on these things. So, even you don’t buy from them you can get an idea of price on their web site.
Flickr has enough people/power now so that if we communicate well on this stuff we should be able to prevent problems like this from happening again.
I had the same thing happen to me with USA Photo Nation. http://www.usaphotonation.com/
The old bait and switch.
Wow! Thank you so much for sharing this hair-raising story with us, Thomas. Those bastards are gonna regret they tried to mess with you. 🙂
their website seems to be down
the common denominator for the three companies is:
priceritephoto.com (brooklyn)
usaphotonation.com (no exact address – just NY, bad bad bad)
accessoriesland.com (brooklyn)
is…
they are all in New York
… i had a similar experience with PhotoWorld.com out of Brooklyn, New York last year … my credit card company was not very helpful, as i had to send them details via regular mail at least 4 times over the subsequent 4 month period … i guess the mob had to find jobs somewhere … what a bunch of disgusting thugs … it’s not exactly a "classic bait & switch" and I did try to research them, but the sites that do this kind of work tend to front-load the positive opinions and after re-researching noticed the negative comments took several pages of clicking before they started giving a truer picture of the sites … they do this to keep the business people happy, i think, though it is very deceptive, and bordering on the unethical …
Ya.. I support you man!
Hey — you’re in the New York Times (New York Times, In a Flash, Camera Dealers Feel the Web’s Wrath, Jan 11, 2006)
Bravo!
Just saw this and I know it’s too late for a response.
But this is so horrible, Tom. I wish that you were able to beat that man, the lawyer, who thought he knew everything but …
Anyway, I hope you all the best and it’s good to know that NYT got the news and exposed the bad egg.
WordMingle, a social vocabulary building tool, pulled this picture for the word Blatant
This happened to me about a year ago when buying my RebelXT. I went trough 3 different stores with low prices that tried to push extras on me and upon denial would backorder my product. I just cancelled all the orders and thankfully there was no additional trouble
So many assholes in the world.
*sigh*
Wow! I want to here the follow up.
Ugh!
Arriving 1,5 years too late…..good story!
Assholes! Customers have no rights anymore (have similar story…from a Greek restaurant in Scottsdale, AZ, USA…charged my credit card 3 times…major hassle and headache, for me, the customer, of course)
unbelievable story…………..
wow thats all i can say. I am sorry to hear this happened to you.
Wow, real ballsy of the guy. Talk about extreme!
i have heard of this shit hole before. I’d say ignore him and cross post this on every photo board you can find.
This was 2005, what has happened since then about this?
I hope you got all your money back.. what a bunch of sleezeballs
yea…i had that experience before, this site fotoconnection.com, offered a 1d mark III for $2899.99 then went on to saying it was the china model without the magnesium body, then an upgrade for the mag body for $3699, then offered these extras i didnt need….so many fake ass online camera stores out there.
so far i only trust stores i’ve been too or been recommended by relatives and professionals that have been to those stores. stores i would like to recommend overall is: bhphoto, adorama, calumet photographic, helix camera, central camera, and few others. trusted stores even though the price is higher, but its worth that extra money for sense of security
Incredible stories!! My horror stories didn’t involve this kind of money and weren’t
with such professional looking businesses. I have to fave this so I can tell my husband
(plus remember) where NOT to shop!!
Nice for people that like that type of work, but how about a real hands on
business.look up ” Simple Instructions to drywall ” by morvik121 on U-Tube
. Thanks